Terms And Conditions - VazPower Removals and Storage
Address QLD 4006 - Brisbane
24/ Customer Support 1300 875 197
Open Hours: Mon-Fri: 8am-6pm | Sat: 8am-2pm

1. Definitions

1.1 “We” means Vaz Power PTY LTD and “Us” and “Our” have corresponding meanings;
1.2 “You” means the party entering into the agreement for Services with Us, and includes the party to whom Our quotation is addressed and the party by whom the acceptance is confirmed
1.3 “Ancillary Services” means services which are ancillary to the Services, but which We do not offer or provide, including transportation of and by Vaz Power PTY LTD
1.4 “Goods” means all furniture and other effects which are to be the subject of the Services;
1.5 “Services” means the whole of the work to be undertaken by Us in connection with the Goods including removal and (if applicable) storage;

1.6 “Subcontractor” means any person other than one of Our employees who, under any agreement or arrangement with Us (whether directly or indirectly) performs or agrees to perform the whole or any part of the Services;
1.7 “Third Party Provider” means any person who We have arranged to carry out any Ancillary Services;
1.8 Words in the singular include the plural, and words in one or more genders include all genders.

2. We are not Common Carriers

We are not common carriers and accept no liability as such. We reserve the right to refuse to quote for the carriage of goods for any particular person and for carriage of any goods or classes of goods at Our discretion.

3. Your Obligations and Warranties

3.1 Information supplied by You.
You warrant that any information which You have provided to Us and on which We have reasonably relied in assessing any quotation or estimate of the work is accurate.

3.2 Owner or Authorised Agent.

You warrant that, in entering into this agreement, You are either the owner of the Goods, or the authorised agent of the owner.

3.3 Presence at Loading/Unloading.

You will ensure that You or some person on your behalf is present when the Goods are loaded or unloaded, except if they are being unloaded into or loaded from store.

3.4 Dangerous Goods

You warrant that the Goods do not include any firearms or goods which are or may become of a dangerous, corrosive, highly combustible, explosive, damaging or noxious nature nor likely to encourage any vermin or pest unless You have disclosed to Us in writing the presence and nature of any such items prior to them being made available to Us for loading or storage. We may refuse to remove or store such items. If We discover any article or substance of this nature after the Goods have been received by Us, We may take any reasonable action, including destruction or disposal, as We may think fit without
incurring any liability to You.

3.5 Fragile Goods and Valuable Items.

You will, prior to the commencement of the removal or storage, give to Us written notice of any Goods which are of a fragile or brittle nature, and which are not readily apparent as such, or which comprise jewellery, precious objects, works of art, money, collections of items or precision equipment in any case having a value in excess of $500.

3.6 Goods Left Behind or Moved in Error.

You will ensure, to the best of Your ability, that all Goods to be removed (other than Goods being removed from store) or stored are uplifted by Us and that none are taken in error.

4. Method of Carriage, Subcontractors and Ancillary Services

4.1 Mode of Carriage.

We shall be entitled to carry, or arrange for the carriage of, the Goods by any reasonable route (having regard to all the circumstances including the nature and destination of any other goods being carried on or in the conveying vehicle or container) and by any reasonable means, including, where We consider it necessary or desirable, by sea, rail or air, and for that purpose, as Your agent, to arrange for a Third Party Provider effect such carriage by sea, rail or air.

4.2 Subcontractors.

We may use a Subcontractor or Subcontractors to undertake the whole or any part of the Services, but if We do so, We will continue to be responsible to You for the performance of the Services.

4.3 Liability of Subcontractors and Employees.

Any provisions in these conditions which limit Our liability also apply to Our Subcontractors and to Our employees and to the employees of Our Subcontractors. For the purposes of this subclause, We are, or are deemed to be, acting as agent or trustee on behalf of each of the persons referred to, and each of them shall to that extent be deemed to be parties to this agreement.

4.4 Ancillary Services.

4.4.1 Ancillary Services and Third Party

We will or may, at Your request and as Your agent, arrange to have Ancillary Services undertaken by Third Party Providers, but We accept no liability, including liability for any loss or damage, arising out of the provision of Ancillary Services. However, if We arrange for a Third Party Provider to undertake carriage of the Goods by sea, rail or air, and the Goods suffer loss or damage at some time when they are either in Our possession or the possession of the Third Party Provider, and if We cannot establish, on a balance of probabilities, that the Goods were in the possession of the Third Party Provider when that loss or damage occurred, the Goods will be deemed to have been in Our possession at the time.

4.4.2 Wash Machines and Dryers

We are not certified to uninstall or install wash machines and dryers. We kindly ask You to uninstall before we move the wash machine or dryer.

Various Types Of Vehicles

We have a variety of vehicles to meet all your needs. The latest GPS tracking systems are fitted to our moving trucks to ensure they are in the best condition.

5. Delivery

We shall not be bound to deliver the Goods except to You or a person authorised in writing by You to receive the Goods. If We cannot deliver the Goods either because there is no authorised person there to receive them on Our arrival, or because We cannot gain access to the premises, or for any other reason beyond Our control, We will be entitled to unload the Goods into a warehouse, and will be entitled to charge an additional amount for storage and for the subsequent re-delivery of the Goods. If this happens, We will endeavour to contact You to ascertain whether You have any alternate instructions.

6. Storage Conditions

6.1 Inventory.

We will prepare an inventory of Goods received for storage and will ask You to sign that inventory. You will be provided with a copy of the inventory. If You sign the Inventory, or do not do so and fail to object to its accuracy within 7 days of receiving it from Us, the inventory will be conclusive evidence of the Goods received by Us. The inventory will disclose only visible items and not any contents unless You ask for the contents to be listed, in which case We will be entitled to make a reasonable additional charge.

6.2 Contact Address.

You agree to advise Us of an address to which We can forward any notice or correspondence, and to promptly notify Us of any change of address.

6.3 Warehouse Change.

We are authorised to remove the Goods from one warehouse to another without cost to You. We will notify You of the removal and advise the address of the warehouse to which the Goods are being removed, not less than 5 days before removal (except in emergency, when such notice will be given as soon as possible).

6.4 Inspection of Goods in Store.

You are entitled, upon giving Us reasonable notice, to inspect the Goods in store, but a reasonable charge may be made by Us for this service.

6.5 Removal From Storage.

Subject to payment for the balance of any fixed or minimum period of storage agreed, You may require the Goods to be removed from store at any time on giving Us not less than 5 working days’ notice. If You give Us less notice, We will still use Our best endeavours to meet your requirement, but shall be entitled to make a reasonable additional charge for the short notice.

6.6 Refund of Advance Payments.

Upon your request for removal from storage, We shall refund to You within a reasonable period of time, the amount of any Storage Fees paid by You in advance for future whole weeks (defined as Sunday to Saturday) or part thereof not yet commenced, less any other amounts We are entitled to claim from You.

6.7 Compulsory Removal and Disposal/Sale.

You agree to remove the Goods from storage within 28 days of a written notice of requirement from Us to do so. In default, We may, after 14 days’ notice to You, sell all or any of the goods by public auction or on a similar online auction sale facility or and apply the net proceeds in satisfaction of any amount owing by You to Us.

6.8 Sale of Goods.

For the purposes of preparing for the sale of the Goods under clauses 6.7 or 7.5 or otherwise as permitted by law, We are authorised by You to open any boxes in storage to inspect and identify the contents and We may at Our discretion decide which contents will be offered for sale to the general public. At Our discretion, any items we do not offer for sale may be stored by Us for such period as We consider appropriate and We may invite You to collect those items from Us once We have been paid all moneys due by You to Us for Services provided under this or any other agreement. If We fail to sell the Goods at public auction We may at Our option pay $1 for the Goods and at Our discretion dispose of the Goods.

7. Charges and Payments

7.1 Variation of Work Required and Delay.

If the work You ultimately require Us to do varies from the work for which a quotation or estimate has been given, or if We are prevented from or delayed in undertaking the Services or any part thereof (except where that prevention or delay results from a factor within Our control), we will also be entitled to make a reasonable additional charge. We will also be entitled to reimbursement from You of any amount which We have been required to pay to a third party (other than a Subcontractor) to obtain or effect delivery of the Goods.

7.2 Heavy Lift

A heavy lift fee will be charged for any item over 120kg. A 2-man lift will be charged at 1 price, the prices raise if it is 3-men or 4-men lift.

7.3 Tolls fee

Long haul moves often incur toll fees. Occasionally, it may be preferable in a local move, depending on time of day and location, to take the toll option if it shortens your move and reduces the risk of being caught in traffic. This would be discussed with you prior and would therefore incur a toll fee.

7.4 Charges

We may charge You by fixed price or hourly rates charged in 15 minute increments (including the time taken to process payment if payment takes longer than 10 minutes)

7.5 Alteration of Dates.

If a date for the performance by Us of any Services is agreed upon in the quotation and acceptance or subsequently, and You require that date to be altered or the Goods are not available on that date, We will be entitled to make a reasonable additional charge for any loss or additional expense occasioned by such alteration or unavailability.

7.6 Payment

Full payment of the Price for Services rendered is due immediately following the completion of the services before the vehicle(s) leave Your premises.

7.7 Payment by Third Party.

If You arrange with Us or instruct Us that Our charges are to be paid by a third party, and if that party does not pay the charges within 14 days of the date set for payment or, if no date is set for payment, within 14 days of the date of invoice, You agree to thereupon pay the charges.

7.8 Default Charges.

If amounts are outstanding from You to Us for more than 14 days, We will be entitled to charge interest at the Commonwealth Bank maximum personal overdraft interest rate for amounts not exceeding $100,000 from time to time, calculated on monthly rests.

7.9 Contractual Liens.

All Goods received by Us will be subject to a general lien for any moneys due by You to Us relating to any Services provided under this or any other agreement. without prejudice to any other rights which we may have under this contract or otherwise at law, if any amounts have been outstanding for a period of 26 weeks, we may give 28 days’ written notice to you of intention to sell, and if the outstanding amount is not paid within that period, we may sell all or any of the goods and exercise any other rights we have under clause 6.8 relating to the sale of the Goods and apply the net proceeds in satisfaction of the amount due.

8. Loss or Damage – Private Removals and Storage

8.1 Australian Consumer Law.

Except where the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, this agreement will be subject to the guarantees set out in sections 60, 61 and 62 of the Australian Consumer Law (as enacted as Schedule 2 of the Competition and Consumer Act 2010) being, in particular, a guarantee that the Services will be rendered with due care and skill, and the following conditions of this clause 8 will apply.

8.2 Negligence.

We will only be liable for the proportion to which the loss or damage to the Goods is caused by or contributed to by Our negligence (including the negligence of any Subcontractor). We will not be liable for loss or damage to the Goods caused or contributed to by You or someone else that We are not responsible for at law.

8.3 Exclusions.

We will not be liable for any loss or damage nor any delay which results from any cause beyond Our control, including any loss or damage occurring in the course of the provision of Ancillary Services by Third Party Providers.

8.4 Damage to Goods - Packaging.

If the Goods sustain damage by reason of defective or inadequate packing or unpacking, and the packing or unpacking (as the case may be) was not undertaken by Us or a Subcontractor, We will not be liable. We do not insure and is not liable for contents that are obscured by any form of packaging that may result in damage or loss. . These exclusions will apply throughout the entire relocation process according to the locations stated on the client removal invoice/quotation.

8.5 Damage to Goods - Inherent Risk.

Certain goods (including electrical and mechanical appliances, computer equipment, scientific instruments and certain musical instruments) are inherently susceptible to suffer damage or disorder upon removal. Unless that damage or disorder results from a failure to exercise due care and skill on Our part, We will not be liable.

8.6 Damage to Goods - Furniture Items.

We will only be liable for damage to the furniture items up to an amount of $500 per item. This cap on Our liability to You does not apply if there is evidence that We (or Our Subcontractor) failed to exercise due care and skill and this failure is what caused the damage.

8.7 Lost, Stolen or Misplaced Items.

If You have elected not to take out any insurance over the Goods whilst in transit or storage, and We (or Our Subcontractor) have not packed the Goods for You, We will only be liable for lost, stolen or misplaced boxes or items up to an amount of $500 per box. This cap on Our liability to You does not apply if You provided Us with a completed inventory including valuation of the contents of the box containing the Goods prior to commencement of transit or storage and there is evidence that We (or Our Subcontractor) failed to reasonably secure the Goods whilst in Our custody or care.

8.8 Notification of Loss or Damage.

You will be asked to sign an inventory or other documents at the conclusion of the transit. You are responsible, during and at the completion of the removal job, to confirm that all of the Goods have been delivered, there are no missing items or boxes and the Goods are in acceptable condition. Any claim for loss or damage under this clause 8 is to be notified by You to Us in writing, or by telephone and later confirmed in writing, until Our removal team leaves the stated property/s. No such claims will be accepted past the completion of the removal job.

8.9 Maximum Value of Goods.

In any claim for loss or damage under this clause 8, any estimate of the inventory and value of the Goods which You have provided to Us, whether for the purposes of insurance or otherwise, will be prima facie evidence that the total value of the Goods did not exceed that estimate at the time of loss or damage.

9. Loss or Damage – Commercial Removals and Storage

9.1 Application.

If the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, the following conditions of this clause 9 will apply.

9.2 Exclusions.

We will not be liable for any loss or damage nor any delay which results from any cause beyond Our control, including any loss or damage occurring in the course of the provision of Ancillary Services by Third Party Providers.

9.3 Negligence.

We will only be liable for the proportion to which the loss or damage to the Goods is caused by or contributed to by Our negligence (including the negligence of any Subcontractor, but excluding the negligence of any Third Party Provider), and in any event that liability will be limited to $100 per item or package, or $1,000 in respect of all Goods moved or stored under this agreement (whichever is the lesser).

9.4 Claims.

You will be asked to sign an inventory at or other document the conclusion of the transit and You are responsible at that time to confirm that all of the Goods have been delivered, there are no missing items or boxes and the Goods are in acceptable condition. In circumstances where We are liable under this clause 9, notice of the claim must be given by You to Us as soon as possible, and written notice must be given within 14 days of the date of delivery or, in the case of loss, the date upon which the Goods would ordinarily have been delivered, failing which We will have no further liability.

10. Insurance

10.1 Our Insurance.

We can offer to arrange for the Goods to be insured during transit and storage, and details of the type of insurance and the rates are set out in Our quotation and/or will be provided on request. This insurance will only be arranged if You request Us in writing to do so (including by so indicating in Your written acceptance of Our quotation).

10.2 Other Insurance.

You may, of course, arrange insurance with an insurer of Your choice.

11. Disputes

11.1 Notification of Dispute.

If You or We consider that a dispute has arisen in relation to this agreement (either during the Services, or after they have been completed), written notice of the dispute will be given to the other party. Even if that notice is given, You and We must continue to perform any obligations outstanding by Us under the agreement.

11.2 Dispute Resolution.

If You and We cannot resolve the dispute between Us, You are entitled to refer the dispute to the relevant Consumer Affairs Organisation in your State or Territory for dispute resolution.

Complaints can be directed to the relevant Consumer Protections agency in each state;

QLD- Office of Fair Trading, NSW - NSW Fair Trading, VICConsumer Affairs Victoria, SA - Fair Trading, WA- WA Consumer Protection, ACT- Fair Trading Access Canberra, TAS - Consumer

12. Variation and Notice

12.1 Variation

The terms of these conditions cannot be varied other than by Your and Our mutual consent. Our consent can only be given by a proprietor, director, secretary or manager, and must be evidenced in writing.

12.2 Notice.

Any notice to be given by Us to You may be given personally or by prepaid post addressed to Your address last known to Us, or by facsimile to a facsimile number at that address, or by electronic mail.

13. Applicable Law

The law which governs this agreement will be the law applicable in the place in which the agreement is made.

FATIMA Almeida
FATIMA Almeida
I highly recommend Vaz Power if you need a removalist job done. I had a great experience. They accepted my job last Min and every step went very smoothly. They are very careful, respectful, have great disposition and attitude. 10/10 for me. A big thank you especially for Gabriel Mezini, Jeff, Sergio, Samir and Rodrigo. You guys made our moving day, less stressful.
Alex Smith
Alex Smith
Highly recommended their great team ,Gabriel Mazini and his Friend Gabriel,They did fantastic job for me,It was last minute job and I really appreciate their company who sent their team in a very short notice ,so grateful
Capt'n A
Capt'n A
Lucas and Jonathan were excellent, would definitely recommend!
Mick S
Mick S
Rod and the team at Vaz Power Pty were fantastic to deal with and ensured that my move was hassle free from beginning to completion. Special mention goes out to Augusto and Gabriel, they didn't stop from the minute they arrived, taking due care with all my possessions during the uplift, transition and unloading (NOTHING DAMAGED). They were great guys, representing the company with a professional and friendly attitude at all stages of the job. As I had some extra items that I had not listed on the original inventory, I accepted the additional and more than reasonable added cost, grateful that they remained flexible with the load. I would not hesitate to recommend them and Vaz Power and given the choice of movers, I am relieved that I choose this team for my move. 10/10.
Giovanni Kenji Shiroma
Giovanni Kenji Shiroma
Sergio and Gabriel Mezini were really helpful!!
Cella Faus
Cella Faus
I strongly recommend this company! Very friendly staff; the guys are very polite and professional! Thanks to David & John who brought today with them a positive energy and attitude which had contributed to make everything runs smoothly! They were also very careful with my stuffs. Thanks also to Rodrigo for quickly arranging my booking and also for the fabulous customer service!
Madhanmohan Karunamoorthy
Madhanmohan Karunamoorthy
Patrick and Philip are the guys did my moving job , they are awesome
Rebecca Robinson
Rebecca Robinson
Guto and Patrick did a great job with the move
Kathleen Trembath
Kathleen Trembath
Elias and Gabriel were fantastic movers today. I've never used a moving service before and they made it a great first experience. Would definitely hire again! Great value for money also!!
Brendan Herbst
Brendan Herbst
Sergio and John did a great job, quick and helpful. Will definitely ask for them again.